Return and Refund Policy

We are committed to ensuring your complete satisfaction with our products and services. Please carefully review our return and refund policy.

Scope of Application
This policy applies to all physical goods purchased from this website.

Return Conditions and Timeframe

Physical Goods: You may request a return within 7 days of receiving the item. To qualify for a refund, returned goods must be in new, unused, and unwashed condition, with original tags and packaging intact.

Virtual Services: If the purchased service has not yet commenced, you may request a refund within 7 days of purchase. Once service delivery has begun or critical materials have been provided, refund requests will not be accepted.

Exclusions from Returns
We cannot process returns under the following circumstances:

The return period has expired.

The item has been used, damaged, or had its tags removed for reasons unrelated to quality issues (e.g., customer preference, incorrect size).

Damage caused by improper use or storage by the customer.

Refund Process and Timeline

Initiate Request: Contact us via customer service email with your order number and reason for return.

Return Authorization: Upon approval, we will provide the return address and instructions.

Return Item: Ship the item intact to the designated address at your own expense. We recommend retaining proof of shipment for your package.

Inspection and Refund: After receiving and inspecting the returned item, we will process your refund within 7 business days. Refunds will be issued to your original payment method.