We are committed to ensuring your complete satisfaction with our products and services. Please carefully review our return and refund policy.
Scope of Application
This policy applies to all physical goods purchased from this website.
Return Conditions and Timeframe
Physical Goods: You may request a return within 7 days of receiving the item. To qualify for a refund, returned goods must be new, unused, and unwashed, with original tags and packaging intact. Refunds will be processed back to the original payment method within 7-15 days after approval.
Virtual Services: If the purchased service has not yet commenced, you may request a refund within 7 days of purchase. Once service delivery begins or key materials have been provided, refund requests will not be accepted.
Exclusions for Returns
We cannot process returns under the following circumstances:
The return period has expired.
The item has been used, damaged, or its tags removed for reasons unrelated to quality issues (e.g., customer preference, incorrect size).
Damage caused by improper customer use or storage.
Refund Process and Timeline
Initiate Request: Contact us via customer service email, providing your order number and reason for return.
Return Authorization: Upon approval, we will provide the return address and instructions.
Return Shipment: Ship the item undamaged to the designated address at your expense. We recommend retaining proof of shipment for your package.
Inspection and Refund: After receiving and inspecting the returned items, we will process your refund within 7 business days. Refunds will be returned to your original payment method within 7-15 days after approval.
Contact Us
If you have any questions about our return and refund policy, please contact us at [zhihuazhu238@gmail.com].